OUR VALUES & COMMITMENTS
Our company has a long-standing value system, which is integrated into everything we do:
SERVICE
IMM have a commitment to meet and exceed our clients needs. In practicality, this means going the extra mile in every area of our business.
INGENUITY
Creative thinking is what allows us to consistently deliver the highest quality service.
Superyachts experience all manner of challenges. Using a combination of local knowledge, international connections and long-time experience, we pride ourselves on being consummate problem solvers.
QUALITY
We are only as good as the quality of our last refit.
Quality means always meeting and exceeding the expectations of our clients. We also understand that quality of service is essential to our success – and to that of our clients.
EFFICIENCY
Efficiency and attention to detail are vital elements in a refit yard’s work.
The meticulous care with which we provide our services, combined with an understanding of how time sensitive requests are allows us to support clients when and wherever needed.
OUR COMMITMENTS
Additionally, IMM offers customers six core commitments. On any job, clients will receive:
- European-quality technical work
- On-time delivery and a fixed price
- The refit brought to you – wherever the vessel is located.
- A focus on maximising the time your vessel is operating.
- Open and honest communication – no secrets, or hidden costs
- Relationship & project management you can actually rely on